QUALIFICATIONS

  • Experience in the design, development, and deliveryeLearning and Performance Support material.

  • Management of multidisciplinary team of instructional designers and eLearning developers.

  • Background in the training and coaching of soft skills as well as technical competencies for internal and external clients.

  • Aptitude in needs assessment, curriculum design and platform presentation of course materials.

  • Experience with the consultation, design, and management of train-the-trainer programs.

  • Analysis, study, and utilization of knowledge management strategies.


EDUCATION

MEd, Instructional Design, University of Massachusetts, Boston
Certification, Social Studies Educator, State of Connecticut
MS, History, Southern Connecticut State University
BA, History, The College of Wooster

 

RELEVANT EXPERIENCE

Teva Digital Heath: Senior Manager of Training & Content - Mar. 2021 –Nov. 2023

  • Built, maintained, and managed eLearning content for patients, doctors, & study administrators.

  • Delivered synchronous/asynchronous virtual content to internal support staff and related stakeholders.

  • Designed and authored, multi-module eLearning for patient onboarding for Teva studies and collaborative research projects.

  • Partnered with Teva stakeholders to create a lexicon and style guide for product and support content.

  • Managed internal and external support content for digital health products.

  • Facilitated approval of training content through Teva regulatory and compliance processes.

Harvard Medical School: Instructional Designer - Jun. 2020 – Mar. 2021

  • Consulted and designed synchronous/asynchronous virtual content for online learners.

  • Collaborated with HMS faculty to implement creative, blended, online strategies designed to deliver meaningful and resonant content for a diverse learning community.

  • Converted course materials from legacy LMS to new system.

  • Coached and advised faculty on strategies for delivering online instruction.

ProcessUnity: eLearning Services Lead  - Jan. 2019- Apr. 2020

  • Designed a comprehensive customer-focused eLearning curriculum based on established instructional design methodology.

  • Produced and deployed high-quality instructional eLearning videos.

  • Authored, maintained and organized knowledge base.

  • Engaged with cross-functional stakeholders and conducted customer-centric needs assessments.     

Quick Base: Instructional Designer - Aug. 2017- Dec. 2018

  • Creation and delivery of interactive eLearning for internal and external users.

  • Design of comprehensive curriculum geared towards LMS verified learner certification.

  • Use of creative learning strategies to produce meaningful material for multiple learning modalities.

EverQuote: Senior eLearning Specialist - Apr. 2017 - Jul. 2017

  • Architecture of comprehensive sales curriculum for instructor-led and virtual delivery.

  • Use of innovative instructional design principles to accommodate a wide array of learning styles for enhancing hard and soft skills.

  • Management of LMS to deliver and measure training as well as instructor-led exercises.

  • Leveraging of cross-functional stakeholders to collaborate on business-critical sales initiatives in a timely fashion.

eLearning Consultant and Strategist: Liberty Mutual - Sept. 2016- Apr. 2017

  • dEngagement with subject matter experts across functional roles and lines of business to develop impactful learning experiences.

  • Extensive use of Adobe Captivate to build out dozens of eLearning assets.

  • Coordination of multi-stage development process from design to publication.

  • Close collaboration with subject matter experts to validate material. 

Manager of eLearning Services: CloudLock Inc. - April 2015-June 2016

  • Evaluated, selected, procured, and deployed LMS system, (Litmos for Salesforce)

  • Built differentiated curriculum for customers and integrated within LMS.

  • Designed training solutions to serve customer compliance needs for HIPAA, PHI, SOC, FedRAMP and other accreditations.

  • Created numerous“how-to”and “best-practice” eLearning videos and other assets for over 100 customer groups and 700 learners.

  • Built and delivered Live Webinars for twice weekly delivery to customer base.

  • Consulted with SMEs to create internal training and certification through LMS captured assessment.

 Manager UX Content and eLearning: Constant Contact - Apr 2011-Apr 2015

  • Transformed customer in-product training into contextual performance support model.

  • Combined ISD practice with Agile methodologies for practicality and impact for a SASS based product.

  • Guided and managed eLearning team through re-prioritization of work from knowledge-base to just-in-time coaching and help.

  • Oversight of existing training materials and development of additional assets.

  • Finalist in two company wide innovation competitions.

eLearning Specialist: Constant Contact Apr. - 2008 - Apr.2011

  • Built sophisticated multi-modal training solutions for a wide array of Constant Contact customers.

  • Linked adult learning principles with customer needs to develop intuitive and easy to retain training content.

  • Reached out to consult and partner with key stakeholders to author timely and appropriate training solutions for customers.

  • Partnered cross functionally to help with product launches, and product development.

 Fidelity Investments: Curriculum Specialist - March 2005 –March 2008:

  • Sought out and cultivated appropriate subject matter experts to develop appropriate and accurate training solutions for Fidelity clients.

  • Defined learning solutions, instructional strategies and content to meet needs of functionally diverse training audience.

  • Worked collaboratively with business partners to ensure training goals were aligned with business goals.

 

Additional experience available upon request